24/7 Customer Support in Cloud Hosting
We supply 24/7 customer, billing and technical support for all our Linux cloud hosting. Even if you are not our client yet and you have some questions, we can help you in a timely manner and provide the necessary information, in order to give you the choice to make the best decision when you acquire a new hosting account. We're available anytime, including holidays and weekends, and we offer several means of communication to contact us - live chat, phone, emails and support tickets. To make things easier for you, we have several telephone numbers all over the world, so you are able to call the one which is closer to you. The maximum response time for the e-mail messages and your tickets is one hour. The regular response time is no more than 15-20 minutes, which means that you can forget all about waiting for days and nights to receive assistance for some task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you can reap the benefits of our 24/7 support services even on public holidays. Your sites will be available all the time and so will we. With various connection options, you can choose the optimal approach to contact us and find out about our solutions in case you don't have an account yet, or get assistance if you're already one of our customers. You can phone us, have a chat with a live representative, send an e-mail message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour reply time warranty, though it hardly ever takes over 20 minutes to get assistance no matter the nature of the trouble. Using our customer and tech support services, we are there for you every time you need us, not several days after that.
24/7 Customer Support in VPS Web Hosting
In case you rent a Virtual Private Server from our company, you'll be able to contact us 24/7 for any kind of server-related issue or forvarious difficulties or questions associated with the pre-installed software your server comes with. In case you haven't purchased your virtual private server package yet, you're able to find out more about our services by giving us a telephone call or by using the live chat service. For more technical issues, you can send an e-mail or open a support ticket from your billing Control Panel and you'll receive assistance within less than an hour no matter the time of the day, even on weekends and holidays. The actual answer time normally doesn't exceed 30 minutes. In case you'd like to have assistance with third-party software, you will be able to take advantage of the Managed Services upgrade that you can add to every single VPS plan and our admins can help you with any installation or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max reply time warranty, you will get prompt support when you acquire a dedicated server from our company. Our customer and technical support teams are accessible 24/7/365, which means that when you open a support ticket via your billing account or you send an e-mail message about any problem with your server or the pre-installed software on it whatever the time of the day, you will have an answer within the hour, even during holidays. Our ticketing system is the better option if the matter involved needs more time to be solved or when it has to be given to our admins, because it's a lot easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you're able to give us a call or talk to a live representative through our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also help you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 as well.