Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
We offer a sixty–minute response time guarantee for any ticket or email that you submit to the client care staff. We’ll rapidly answer all the standard enquiries and forward right away the case to our administrators if further assistance is required. If you order our Optional Managed Services package, we will carry out any of the included server administration services at a time that has been discussed with you upfront.
An Exceptional Client Care Service
Our tech support staff will be at your disposal 24–7 should you need help with our Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated hosting server. Furthermore if you need help with the day–to–day administration tasks on your server, you can take a glimpse at our Optional Managed Services package, that includes backup hard drive space, Operating System updates every week, troubleshooting and software installation services, server monitoring and restarting services, etcetera.
An Intuitive Help Area
Every Linux dedicated hosting server comes with our charge–free Control Panel, which features a comprehensive knowledge base plus a selection of instructional video tutorials. Whenever you need help while working with the Control Panel, just click the Help or Videos buttons located in the top right corner.