A ticketing system is the most widespread means of correspondence that web hosting companies offer to their customers. It’s most often part of the billing account and is the very best way to tackle a problem that takes some time to examine or that has to be escalated to a server administrator. In this way, all comments added by either side will be stored in the exact same location in the event that somebody else wants to work on the problem in question and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not included in the web hosting Control Panel, which suggests that you will have to log in and out of at least 2 accounts to accomplish a particular procedure or to touch base with the company’s customer service staff. In case you want to administer a handful of domains and each one of them is hosted in a different account, you will need to use even more accounts at the same time. Besides, it can take a significant span of time for the provider to reply to your ticket request.

Integrated Ticketing System in Cloud Hosting

In stark contrast with what you may find with plenty of other web hosting providers, the ticketing system that we use with our Linux cloud hosting is part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to memorize different sign-in names and passwords, as you’ll be able to manage your tickets and the hosting account itself from a single location. So, in case you have a query or stumble upon a challenge, you can touch base with our tech support team straight away. Our ticketing system comes with a smart search option. This means that even if you’ve submitted a multitude of tickets over the years, you will be able to find the one that you want without any hassle. In addition, you can read knowledge base guides to troubleshooting common problems.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it is far more convenient to manage everything from one location, which is why we’ve implemented a support ticket system into the custom-created Hepsia Control Panel, which is offered with each single semi-dedicated server plan. This will permit you to manage the correspondence with our customer service team together with your server, which goes to say that you will not need to remember one more sign-in name for a different admin interface. You’ll be able to post a new ticket or to track the status of an old one with no more than a few clicks of the mouse whilst you are browsing the files hosted in your semi-dedicated account. Plus, you can go through older tickets using a clever search option or check relevant help articles, which include solutions to commonly confronted predicaments. The inbuilt ticketing system is strictly monitored 24x7x365 with the maximum ticket response time being just 60 minutes, so there will always be someone to assist you.