When your hosting provider supplies live chat support, you're able to speak to an agent in real-time and find out useful information or get an issue resolved in a timely manner. The basic advantage of using chat as an alternative to calling to talk with a live person is that you need just a computer with Internet connection, therefore you won't pay any charges if you're in another state or country. What's more, it is easier to copy and paste info such as domains, usernames or error messages i.e. details which are sometimes hard to share with the other side on the phone. The real-time chat is also a much faster option to contact your website hosting provider's support team as compared to using a ticketing system. Last, but not least, when some trouble requires some more time to be taken care of, you'll be able to do something different while you wait for guidance on the live chat, so that you won't lose time - something that is impossible when you are on the telephone.

Live Chat Support in Cloud Hosting

Along with the telephone and ticket support, we offer live chat support as well. You're able to get in touch with us every day, including holidays and weekends, and we can give you more information about the Linux cloud hosting that we supply in case you are not among our customers yet, or about general and billing questions when you already have an account. Though for strictly tech issues you'll have to open a trouble ticket to the technical support, as such matters need additional time to be taken care of, you can still contact us through our live chat for some tech info. For example, we are able to help you set up an e-mail address in your email client or troubleshoot a number of issues, saving you a lot of time. Even when our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is accessible to all of our future and current clients. In case you're searching for a new web hosting account, you are able to chat in real time to one of our agents and receive more information about our Linux semi-dedicated hosting in order to select the optimal package for your websites. In the event that you already own an account with us, we'll assist you in a very timely manner with general, billing and first-level techmatters. Though in some cases you'll have to open a support ticket as there are things that can't be resolved through a live chat, we'll be able to help you with numerous common tasks, for instance installing an e-mail account in an e-mail client or redirecting one domain name to another one. Thus, you'll take advantage of timely support and you'll save a lot of time.