Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • You will find nearly all the answers to your questions in the intuitive Help Center section built into our Control Panel. It features a large database with regularly asked questions and comprehensive how–to articles written by our practiced technical support team.

  • Top quality support service

  • Tutorial Videos

  • We have prepared a selection of educational video tutorials that detailedly illustrate how to troubleshoot a typical issue associated with your Linux cloud hosting account. You will find the how–to video clips in the Help section.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 tech support service and feature a sixty–minute support ticket response time guarantee. Our knowledgeable customer service technicians will be at your disposal 7 days a week and will settle any problem that you might chance upon within maximum sixty minutes after the tech support ticket submission. In the majority of instances, a reply will be provided to you in less than 20 minutes.