Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Guarantee

  • Our group of service technicians will try their best to reply to your assistance demands within about 1 hour. If, however, the situation you have experienced demands some help from the Administrators’ =Team,= we’ll address the ticket to the administrator on duty and will write a reply to notify you.

  • Top quality support service

  • Expert Client Support Service

  • Our technical help staff is going to be online for you 24x7 to to respond to all support demand tickets that you submit. We offer technical support for the apps that are pre–configured on your server. These include our custom built Control Panel, the preferred Operating System plus the server admin panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • Each part of the Control Panel that is provided gratis with your VPS provides you with an inbuilt article base. There’s a collection of in–depth how–to articles and reviews and a group of step by step video lessons that display all the important website maintenance duties. You can get access to them by hitting the Help or Video keys in the upper right corner of each Control Panel section.